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shonda
Member
| Joined: | Friday June 22nd, 2007 |
| Location: | Granbury, Texas USA |
| Posts: | 11 |
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Posted: Tuesday June 26th, 2007 06:05 pm |
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| Our best advertisment is word of mouth which means customers are #1 with us. We send flowers when someone passes away, christmas cards, our customers bring pics of their children and we have a wall of pics from everyone. Every year or so we buy a gift certificate to Catos or Chili's or somewhere and an 19inch tv and have a give away and take customers pics and display it! We try to do little things for customers because of them is the reason we are here!
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bfleniken
Member
| Joined: | Monday June 18th, 2007 |
| Location: | |
| Posts: | 5 |
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Posted: Thursday June 28th, 2007 07:26 pm |
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| Anther idea that we do is send the mayo clinic baby books to new parents. They are real cheap and they love the book since it goes through 12 years old. We also give out wedding planners. In it is a place to evaluate needs for the future and that is how we bring up life insurance.
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jdtoney
Administrator
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Posted: Friday September 21st, 2007 04:28 pm |
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How do you make your customers feel special? What ways do you show your customers you value them?
What kinds of promotions, community service or giveaways does your agency actively practice in order to retain customers and gain new ones?
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tcoats
Member
| Joined: | Wednesday July 11th, 2007 |
| Location: | Texas USA |
| Posts: | 165 |
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Offline
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Posted: Thursday January 24th, 2008 04:56 pm |
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I know most companies have gone to having the claims office handling everything on claims now. But we do claim follow-up calls even when it's not our insured's fault. We call the insured once a week (basically) to see how the claim is going - if they have any questions or concerns. It really makes them feel important and really cared for even when we aren't able to make a difference in the outcome. Just knowing we tried keeps them happy with us.
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